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Return and Refund Policy and Procedure

Your satisfaction is important to If you are not completely satisfied with anything your order, we will be happy to assist you. 

Important for all customers:

1. You must notify of all order problems within 30 days of receiving your order for all shipped merchandise. Retail Store Customers who carried their purchases must notify of any problems within 45 days of the purchase.

2. You must have authorization from before returning any merchandise. Failure to receive authorization could result in not receiving a full refund or an exchange.

Step 1: Determine the Problem

Before you contact Bible Land Products please complete all of following appropriate to your circumstance.
a) If the item is damaged, please digitally photograph the damage then proceed to Step 2.
b) If you think you received the wrong item please double check the invoice that came with the order to confirm what was ordered. If there was indeed a mistake, proceed to Step 2.
c) If you think something was missing from the order, please check all the packing materials inside the box. If there was indeed a mistake, proceed to Step 2.
d) If you simply are dissatisfied with the merchandise, please proceed to Step 2.

Step 2: Contact Us

Please contact Bible Land Products using the Contact Us Form or via email:
Include the following information in your correspondence:
• First and Last Name
• Order or Invoice Number
• Briefly describe the problem with the merchandise
• If the merchandise is damaged, please attach the digital pictures of the damage to an email.

 Step 3: Wait for instructions

Bible Land Products will determine based on the problem and value of the item how to resolve your problem. It is important to wait for a response before taking any additional action.

General Refund and Exchange Policy not satisfied with the product (not damaged)
► All merchandise purchased through the internet is returnable if you are not satisfied, at your expense.
► Returns valued $30 or more you have the option of an exchange or a refund. Returns valued under $30 are for exchange only. The merchandise can be exchanged for the same product or a product of like value.
► When returning merchandise, incoming Israeli customs duties may be charged. This amount may be subtracted from your refund or return value. If this will be the case, staff will notify you before you receive authorization to return the item.



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